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Archive for the ‘Troubleshooting’ Category

My Printer Will Not Print In DOS

November 12th, 2009 No comments
  • If your printer is a GDI printer, it cannot print in DOS because it does not have the built-in hardware necessary to understand DOS ASCII codes. This is not a defect with your printer and there is no firmware available that would allow your printer to print in DOS. To print in DOS, you need a PCL printer.
  • If your printer prints for Windows programs but does not print for DOS programs, you have a GDI printer. It cannot print for DOS programs.

    • Click here to check your printer’s model specifications for PCL compatibility.

    General Troubleshooting for Windows Me

    November 12th, 2009 No comments

    General Troubleshooting for Windows Me

    What is your problem?

    Q.
    When I restart my PC after installing MFL Pro, the “New Hardware Wizard” appears. How do I avoid this step?

    Q.
    How do I successfully install MFL Pro in Windows Me?

    Q.
    The MFC doesn’t ring when it receives Telephone or FAX.

    Q.
    “No preview available” is displayed when I select Scan to Image from the Brother MFL-Pro Control Center, when running Windows Me.

    When I restart my PC after installing MFL Pro, the “New Hardware Wizard” appears. How do I avoid this step?

    Please follow the instruction below to avoid “New Hardware Wizard”.

    1.Click “Specify the location of the driver(Advanced)”.

    2.Confirm “Search for the best driver for your device.(Recommended)” is marked and remove the check mark from all other places.

    3.Click “Finish”.

    How do I successfully install MFL Pro in Windows Me?
    (For MFC760/4300/4600/4650/6650MC/7150C/7160C/7300C/7400C/7750/8600/8700
    /9100C/9200C/9600/9650/9870)

    Please follow the instructions below when installing MFL Pro.

    • Download the patch program file from the following link.

      Click here to download file

    • Start the MFL installation program for the MFL CD-ROM.
    • On the last step, Windows will ask you to restart your PC. Click “NO”!!! Do not click “Yes”.
    • Double click on the downloaded patch file (brme.exe).

      The patch file will extract to the directory c:\WINDOWS\TEMP unless you have specified a different file.
      Go to this directory and double click on SETUP.EXE.
    • Restart Windows when the message appears.
    The MFC doesn’t ring when it receives Telephone or Fax.

    Follow the instructions below.

    • Download the patch program file from the following link.

      Click here to download file

    • Double click on the downloaded patch file (brme.exe).

      The patch file will extract to the directory c:\WINDOWS\TEMP unless you have specified a different file.
      Go to this directory and double click on SETUP.EXE.
    • Restart Windows when the message appears.
    • The machine should now receive all telephone and fax calls.
    “No preview available” is displayed when I select Scan to Image from the Brother MFL-Pro Control Center, when running Windows Me.
    (For MFC8600,8700,9600 Users)

    To correct this problem, perform the following steps:

    • From MS Explorer, select “Tools” and then click on “Folder Options”.
    • Select the “File Types” Tab.
    • In “Registered File Types”, select “BMP” image and then click “Advanced”.
    • Select “Open” and then click “Edit”.
    • Click “Browse” and then select Program Files/Accessaries.
    • Select “MSPAINT”.
    • Click “Open” and then click “OK”.
    • Click “Close”.
    • Close and restart the MFL-Pro Smart Click Control Center.